Refund policy
We hope you love Lapis One. If it is not the right fit, you may request a return within 14 calendar days after the carrier marks your order as delivered.
At a glance
- Start your return within 14 calendar days of delivery.
- Get an RMA from Pamir AI before sending anything back.
- For a standard return, you arrange and pay for return shipping.
- Back up your data, sign out, and factory reset the device before shipping it.
- After the return reaches our facility, we will inspect it and start any approved refund within 10 business days.
Who can return a product
This policy applies to Lapis One purchased directly from the official Pamir AI website. If you bought it from another seller, please contact that seller.
To be eligible, the product should be in near-new condition and include the original packaging, cables, accessories, and documents. The serial number must match your order, and the device must be returned in its original or a fully restorable configuration.
You may open, set up, and reasonably test Lapis One. Reversible expansion or configuration changes are okay as long as you restore the original configuration before returning it.
How to make a return
- Email support@pamir.ai within 14 calendar days of delivery. Include your order number and the reason for the return.
- Wait for approval and an RMA number. Returns sent without an RMA may be delayed or refused.
- Back up anything you want to keep. Sign out of your accounts, remove device locks, and factory reset Lapis One.
- Pack the product securely with all included items and write the RMA number as instructed.
- Ship it within 7 calendar days after approval using a tracked service. For a standard return, you choose the carrier and pay the return shipping cost. We recommend insurance for the product value.
Until the return is received at our facility, you are responsible for loss or damage in return transit. If we provide a label for a confirmed defect, shipping damage, or Pamir AI fulfillment error, follow the instructions that come with that label.
Protect your data
Please save your files before returning Lapis One. Then sign out, remove passwords or device locks, and complete a factory reset to remove your personal data.
If damage or a technical problem prevents you from resetting the device, do not send it yet. Contact support@pamir.ai for instructions. Pamir AI is not responsible for data left on a returned device or for data lost during service, inspection, erasure, or reset.
Battery safety
PLEASE DO NOT MAIL A DEVICE WITH A DAMAGED BATTERY
If the battery is swollen, leaking, unusually hot, smoking, or severely damaged, do not mail the device.
Contact support@pamir.ai first for safe handling instructions.
Refunds and shipping costs
| Type of return | Return shipping | What we refund |
|---|---|---|
| Standard change-of-mind return | You arrange and pay for return shipping. | We refund the product price and applicable sales tax. Return shipping costs are not refundable. |
| Defective product, shipping damage, or a Pamir AI fulfillment error | We arrange return shipping at no cost to you. | We refund the product price and applicable sales tax, as appropriate. |
After your return reaches our facility, we will inspect it and start any approved refund within 10 business days. Your bank or payment provider may need additional time to post the credit.
Condition and possible deductions
We do not charge a fixed restocking fee. If the return is missing items, has customer-caused damage, or includes a modification that cannot be reversed, we may reduce the refund by the actual loss in value. We will explain the reason for any deduction. We do not make these deductions for a confirmed defect, shipping damage, or Pamir AI error.
Exchanges and warranty support
We do not offer direct exchanges for preference-based returns. You may return the product and place a new order. If your Lapis One may be defective, contact us so we can help under this return policy or the separate Limited Warranty, as applicable.
Questions?
Email support@pamir.ai. We are happy to help.
Legal note
These policies do not limit any rights that cannot be waived under applicable law. Pamir AI is operated by PAMIRAI INCORPORATED.