Shipping policy

Last updated: Aug 22, 2026

Policy Summary

  • In-stock orders usually ship within 1-2 business days.
  • Delivery usually takes 2-7 business days after shipment.
  • Return requests must be submitted within 14 calendar days after delivery.
  • An approved Return Merchandise Authorization (RMA) is required before return shipment.
  • Customers pay return shipping for standard preference-based returns.
  • Customers must back up their data, sign out, remove device locks, and factory reset Lapis One before returning it.

Timeframes in this policy are estimates unless expressly stated otherwise. This policy does not limit rights that cannot be waived under applicable law.

Purpose and Scope

This policy explains the shipping, delivery, cancellation, return, and refund terms for Lapis One products purchased directly from the official Pamir AI website. Products purchased from another seller are subject to that seller’s policies.

Shipping & Delivery

We want your Lapis One to arrive safely and with no surprises. Here is what to expect from checkout through delivery.

At a glance

  • In-stock orders usually ship out in 1-2 business days.
  • Delivery usually takes 2-7 business days after shipment.
  • Preorder timing is shown separately from delivery time.
  • Tracking is emailed as soon as your order ships.

Where we ship

Standard checkout is available for valid street addresses in all 50 U.S. states and Washington, DC.

International orders (European Union, United Kingdom, Canada): Orders ship DHL Express from our Shenzhen warehouse for a flat $45 estimate. If actual shipping to your address is lower we refund the difference; if higher we invoice the balance before dispatch. Import duties and VAT on the device are calculated and included at checkout, so there is nothing to pay on delivery.

We do not currently ship to Northern Ireland or British Forces (BFPO) addresses.

Standard checkout does not currently support:

  • PO Boxes
  • APO, FPO, or DPO addresses
  • U.S. territories
  • Freight forwarders or package-forwarding services

Need delivery somewhere outside our standard coverage? Email support@pamir.ai before ordering. We will review the address and let you know whether we can help, along with any additional cost or delivery terms. Special shipping is not guaranteed until we confirm it in writing.

Shipping cost

Any shipping charge that applies to your order will be shown at checkout before you place the order. If we split your order into more than one shipment, you will not be charged an additional shipping amount because of the split. Return shipping for a standard change-of-mind return is handled separately, as explained below.

Preorders and limited availability

Our first production batch is limited to approximately 2,000 units. If that batch sells out, the next batch may require additional wait time.

For a preorder, we will show the current estimated ship-out window on the product page, in the cart, before payment, and in your order confirmation. The preorder wait is separate from the 2–7 business day delivery estimate after shipment.

Processing and delivery

When Lapis One is in stock, we usually ship your order within 1-2 business days. After shipment, delivery usually takes 2-7 business days. Business days do not include weekends or U.S. federal holidays.

These are estimates, not guarantees. Weather, carrier delays, address issues, and other events outside our control can affect delivery.

Tracking your order

We will email you a tracking link when your order ships. If tracking has not updated, shows delivered when you cannot find the package, or otherwise looks wrong, contact support@pamir.ai and we will help review the issue with the carrier.

Changes and cancellations

Need to change your address or cancel? Contact us as soon as possible. We cannot guarantee changes after an order enters fulfillment.

If you cancel a preorder before it ships, we will issue a full refund to your original payment method. Once an order ships, our Returns & Refunds Policy applies.

If the ship date changes

If we cannot ship within the window we promised, we will email you with a new estimated date. You may choose to keep waiting or cancel for a full refund.

Delivery issues

If your package arrives damaged, is missing items, contains the wrong item, or has another delivery problem, please email support@pamir.ai within 7 calendar days of delivery. Include your order number and clear photos of the product and packaging when relevant. This reporting period does not limit rights that cannot be waived under applicable law.

Questions?

Email support@pamir.ai. We are happy to help.